27 Market Place 

Ely CB7 4NP

 

Opening Hours

Mon - Wed: 9.30am - 6.00pm

Thu - Fri: 9.30am - 8.00pm

Sat: 9.30am - 6.00pm

Sun: Closed

Customer Service

T: 01 353 655 399

E: soothing@thaitouch.co.uk

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Privacy Policy

At Thai Touch we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the services listed. 

 

At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after three years. 

For transparency, listed are the business services we provide and how each service uses the information we collect. 

 

Beauty Related Services 

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business.
 

We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service. 

Appointment Confirmations & Reminders

We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider you having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time. 

 

Appointment ratings and reviews 

After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, you may opt out at any time should you wish to do so. 

Loyalty 

We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but you may opt out at any time. 

Marketing 

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (should you not have visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time. 

Data processors and data locations 

We use software solutions provided by 'Shortcuts' within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premises. For more information please visit: https://www.shortcuts.co.uk/

You may contact us at info@thesoothing.co.uk to:
• Request a discussion about our 
Privacy Policy.
• Request information we have 
stored about you.
• Request we remove all identifying 
information about you.

• Make a complaint.